Key Features:

• Extremely Simple 1-click setup
• User can setup quick replies to save time replying similar messages to customers with similar queries/issues. Users can also upload attachments in quick replies.
• Merchants can setup their away time, and a custom message for users when support isn’t available.
• Multiple custom status could also be added, for managing the chats according to the query/issue of the user.
• Conversational Tags could also be created, for tagging conversation as per the need to avoid confusion and speedy actions.
• You can search the user by their mobile number.
• We can send and create quick replies from the chat window as well.
• We can even have image attachments, emojis in chat.

• Filter chats based on: (i) Type of chat : All, Read, Unread (ii) Status of chat : (1) Open: When a new conversation is created, the status of that conversation would automatically be set to Open (2) Custom: Custom statuses can be created to create much better query/issue handling flow (3) Resolved: Once all the queries regarding to a conversation is cleared, the status for that conversation can be marked as Resolved

• Profile Section: (i) User profile can be seen from here, which gives the complete user history. (ii) Chat can be assigned to any of team member. (iii) Tags could be assigned and created. (iv) Complete customer activity could also be seen.
• Orders Section: (I) User profile can be seen from here, which gives the complete user history. (ii) A complete summary of all the orders placed by the user on your store. (iii) Track any order using the ‘Track Order’ button. (iv) Order tracking link can also be shared on the user’s chat directly